Booking conditions,
general information and policies
• Check-in time.
From 3.00pm to 6.00pm. Should you require early or late
check-in arrangements we request notification in advance.
• Check-out time.
By 11.00am unless other arrangements are
made.
• Minimum stay.
There is no minimum stay for the Lodge Suites except at
peak season between 15th December and 15th January when
a 2 night minimum stay applies. The Villa, Garden Annex
and Family cottage are subject to a two night minimum stay
during all seasons.
• Maximum Occupancy.The
Fountain Suite accommodates 2 adults. The Lily Suite accommodates
2 adults. The Claremont Luxury Suite accommodates 2 adults.
The Garden Annex accommodates up to 4-adults. The Owner's
Retreat accommodates up to 4 adults. The Family Cottage
accommodates 2 adults and up to 3 children. This is the
maximum number of guests accepted unless other arrangements
have been made. A surcharge will apply for any additional
people. A roll-away bed+ breakfast is $150 extra +GST.
• Child Policy.
Children under 2-years old are regarded as infants. Those
from 2-yrs to 13-yrs are children and those aged 14-years
and over are treated as adults and are welcome in the Garden
Annex or the Owners Retreat Villa. We regret we are unable
to accept younger children in the Garden suites or Garden
Annex. The Family Cottage is specifically for those with
younger children
• Cots and High Chairs
are available for infants on request at
$85.00 + GST per day.
• Baby Sitting.
By prior arrangement, baby sitting services can be arranged
in the evening for those guests staying in a cottage who
have young children. The rate is $16.00 per hour payable
direct to the baby sitter. Pre-booking is essential.
• Pet Policy. We
regret we are unable to accommodate pets.
• Breakfast.
Our standard tariff includes breakfast provided in your
accommodation in the Claremont Cottage or the Owners Retreat
Villa unless by pre-arrangement they prefer to breakfast
at the lodge. Those staying in the Garden Annex or lodge
rooms have breakfast in our conservatory dining room.
• Room Servicing. Daily room servicing
and cleaning is also included. No evening turn-down service
is provided.
• Self Drive Land Rover
Excursion. Rate is based on one vehicle
per couple, per room or per family (for those in the Claremont
family cotatge). Maximum is five people per vehicle. Driver
must be over 30 years old. Conditions apply. Tour is operated
10am to 1.00pm during the high season only (1 October to
30 April) and is subject to suitable weather conditions.
This tour is not suitable for infants and very young children
or those with disabilities.
• City and airport
transfers. Self-drive is recommended. Ample
secure off-street parking is available. Transfers are available
by chauffeur driven limousine or by helicopter (price upon
application).
• Classic Car Hire.
We are able to offer full day or half day car hire.
See the Classic
Cars website >> Pre-booking
essential
• Christmas Day/Boxing
Day and New Years Eve/New Years Day surcharge.
There is a net surcharge of NZ$100.00 + GST per adult and
$60.00 + GST per child.
• Cancellation Policy.
Due to our intimate size cancellations affect
us greatly. Regardless of the cause for cancellation we
will apply the following policy:
- More than 60 days out. No Charge
- 60-30 days an administration charge of $250
- Within 30 days of arrival one nights tariff
- Within 14 days of arrival 100% is charged
- Peak season & group bookings (15th December to 15th
January inclusive) or Group Bookings for 6 people or more
cancelled within 60 days will attract a 100% Cancellation
Charge.
• Travel Insurance
We recommend that guests purchase insurance that covers
cancellation and we reserve the right to debit your credit
card in accordance with the above cancellation policy regardless.
If you do not have travel insurance we suggest that you
consider Comprehensive Travel Insurance Ltd who have developed
a policy specifically for overseas residents traveling to
New Zealand. Visit
their website and select the inbound travel plan
for a quote.
• All prices are shown
in New Zealand dollars excluding GST which is Goods and
Services Tax that is levied at 12.5%. Note that from 1 October
the GST rate will become 15%.
Bookings
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| To contact
us, call + 64 3 314 7559, fax + 64 3 314 7065 or
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